The Marketing and Operations Coordinator is responsible for coordinating all marketing for the Museum and assisting in daily operations. Performance requires the ability to work independently with initiative and discretion within established guidelines.

The Marketing and Operations Coordinator will be responsible for designing, writing, and publishing market ads in print and digital media, as well as managing vendor relationships with ad providers. They will also keep the website up to date and manage all social media for the Air Museum.

• Implements marketing strategies as defined by the Director of Operations.

• Receives and responds to questions and concerns from patrons; identifies issues and resolves problems or refers to a supervisor as appropriate.

• Assists in developing and implementing policies, procedures, and staff training.

• Assists the supervisor with budget development and management.

• Keeps the website up to date.

• Updates and creates new content for Social Media posts

• Creates exciting postcards, mailers, fact sheets, and other printed in-house marketing materials

• Graphic design for print and digital ads

• Manage relationships with ad vendors and other partners to effectively promote the Fargo Air Museum

• Maintain a monthly schedule for front desk staff.

• Manage online store for the Fargo Air Museum.

• Onboard new staff with a training program.

• Assist with the Fargo Air Museum store and inventory.

• Manage the museum membership program and coordinate with staff.

• Works collaboratively with internal and external customers.

• Performs other duties as assigned.

Management reserves the right to add, modify, change, or rescind work assignments across positions and to make reasonable accommodations so that qualified employees can perform the essential functions of their jobs.

Education and Experience:

• High School Diploma or GED, supplemented by two years or 60 units of college-level coursework, in business administration, recreation, event management, marketing, or a related field; Bachelor’s degree in marketing desirable

• Five years of relevant experience in marketing, sales, or event planning.

• Any combination of training, education, and experience that would provide the required knowledge, skills, and abilities.

Knowledge of:

• Principles and practices of leadership, positive reinforcement, and team dynamics.

• Principles and practices of marketing, event management, and facility rentals and operations. Sales methods, techniques, and negotiations.

• Safety practices and equipment related to the work.

• Relevant laws, rules, regulations, policies, and procedures.

• Principles and practices for providing high level of customer service.

• Principles and practices of record keeping.

• Occupational hazards and standard safety practices.

• Modern office practices, methods, computer equipment, and applications related to the work.

Ability to:

• Coordinate and plan events, marketing, facility rentals and operations.

• Effectively provide staff leadership and work direction.

• Achieve revenue goals and manage expenditures consistent with identified goals and objectives.

• Effectively convey our mission in print, graphics, digital ads and more.

• Monitor and enforce relevant laws, rules, regulations, policies, and procedures.

• Maintain order and safety in a crowded and noisy environment.

• Maintain facilities and equipment in a clean, safe, and secure manner.

• Perform work as directed in an efficient, safe, and timely manner.

• Maintain accurate records and reports.

• Respond appropriately to changing situations.

• Speak effectively in public.

• Independently organize work, set priorities, meet deadlines, and follow up on assignments.

• Demonstrate strong customer service skills and establish, maintain, and foster positive and effective working relationships.

• Use English effectively to communicate in person, over the telephone, and in writing.

Must possess:

Mobility to work in a standard office setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; hearing and speech to communicate in person and over the telephone.

Standing in and walking between work areas is frequently required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard, calculator, and to operate standard office equipment. Incumbents frequently bend, stoop, kneel, and reach to perform assigned duties, as well as push and pull drawers open and closed to retrieve and file information.

Employees must be able to lift, carry, push, and pull materials and objects weighing up to 50 pounds, and heavier weights with assistance and/or proper equipment.

Environmental Elements:

Incumbents work in both indoor and outdoor environments with moderate to loud noise levels. May work in controlled temperature conditions, cold and hot temperatures, or inclement weather conditions. Incumbents will interact with individuals to interpret and enforce rules, policies, and procedures.

Working Conditions:

Incumbents may be assigned an irregular work schedule, including weekends, early mornings, evenings, and holidays.

Qualified candidates will be responsible for the duties listed below.

• Become familiar with museum practices

• Ready the museum for opening

• Sell admission tickets

• Handle transactions related to retail and museum memberships

• Various administrative tasks

• Light cleaning

• Set-up for events

• Other duties as assigned

• Regularly performs tasks with hands and fingers for grasping and holding objects.

• Regularly performs office-related tasks at a desk or workstation while sitting, such as: keyboarding, phones, handwriting, filing, etc.

• Sometimes pushes, pulls, lifts, and/or carries up to 50 pounds across a distance with or without supportive devices.

• Sometimes stands, walks, bends, stoops, crouches, reaches, climbs, and kneels throughout the work day.